Privacy Policy

LIPOR is the entity responsible for managing, recovering, and treating around 500,000 tons of municipal waste, produced by 1 million residents, from its 8 municipalities: Espinho, Gondomar, Maia, Matosinhos, Porto, Póvoa de Varzim, Valongo and Vila do Conde. LIPOR is the entity responsible for collecting and processing your personal data, for the purposes referred to in this Privacy Policy and in strict respect for and compliance with the applicable legislation. Any question or clarification regarding this Privacy Policy may be sent by e-mail to protecaodados@lipor.pt,or by letter addressed to:

LIPOR Data Protection Officer
Apartado 1510 – Baguim do Monte

What is personal data?
Personal data means any information, regardless of its nature and form, including sound and image, relating to an identified or identifiable natural person ("data subject").

An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to more specific elements of his/her physical, physiological, genetic, mental, economic, cultural or social identity.

Who is responsible for collecting and processing personal data?
The responsible for collecting and processing personal data is LIPOR - Serviço Intermunicipalizado de Gestão de Resíduos do Grande Porto, public legal person, with registered office at Baguim do Monte, Rua da Morena, 805-955, 4435-746 Baguim do Monte, VAT no. 501394192, telephone no. +351 229 770100, e-mail info@lipor.pt

What types of personal data are processed by LIPOR?
LIPOR processes the personal data necessary for it to provide its services and/or supply its products, as part of the activities it carries out, namely data including name, address, telephone contact, e-mail address and other data necessary for it to provide services and/or products, according to the most detailed information made available to the data subjects

How do we collect your personal data?
The data is collected via the following channels:
  1. Provided directly by the data subject;
  2. Collected as part of the relationship between the data subject and LIPOR, considering that some of the personal data is required for the provision of services and/or supply of products.
  3. Personal data requested from the subject. 
How do we process your personal data?
The processing of personal data includes, among other activities, the recording, collection, consultation, use, adaptation, alteration, storage, and destruction of data, as part of the activity carried out by LIPOR.

What are the purposes and grounds for processing personal data?
The personal data collected is intended to ensure:
  1. The management of the contractual relationship;
  2. The provision of services and/or supply of products;
  3. The promotion of activities, initiatives, services, studies, and projects in the area of sustainability;
  4. Information, communication, awareness, and marketing actions as part of the activity carried out by LIPOR (newsletters, events, communications, studies);
  5. Recruitment and selection;
  6. Evaluation of customer satisfaction;
  7. Management of suggestions and complaints.
The grounds lie in the legitimate interest and in the pursuit of the public interest, in the fulfillment of legal obligations and the management of the contractual relationship. LIPOR's activities are guided by a strategy and principles of sustainable development, in accordance with the Community Directives and National Strategies in matters of waste management, promoting an activity of public interest. When performing its tasks carried out in the public interest, LIPOR announces its activities, initiatives, services, studies, and projects through newsletters, and you may, if you wish to, object to receiving them.

In general, personal data is collected when you subscribe to one of our products and/or services. We may send you newsletters about similar products and services, and you may, if you wish to, object to receiving them.

How long is personal data kept for?
The period during which your personal data is kept complies with the contractually established limits or with the legislation in force. In the absence thereof, the period of retention shall vary according to the specific purpose for which the data was collected, namely: 


How do we protect your personal data?
LIPOR integrates into its processes, from a perspective of continuous improvement, administrative, technical, and physical protection measures to preserve the confidentiality, integrity, and availability of the personal data it processes.

How can you exercise your rights as a data subject?
Data subjects may, at any time, exercise their rights to access, amend, update, limit, erase, oppose the processing of personal data, withdraw consent, and transferability, except when required for the provision of services and/or supply of products, or for the fulfillment of legal obligations.

You may exercise the aforementioned rights or send requests for clarification or additional information by e-mail to the address protecaodados@lipor.pt, or by letter addressed to LIPOR Data Protection Officer, Apartado 1510 – Baguim do Monte. You may exercise your rights free of charge.

In Portugal, the competent supervisory authority is the Portuguese Data Protection Authority.

Transmission of your personal data to other entities (third parties and subcontractors)
As part of its activity, LIPOR may refer to third parties for the provision of services, which may entail these entities accessing personal data. Measures are taken in order to ensure that these entities offer the highest guarantees, and this requirement is duly established and contractually protected. Under no circumstances shall any data be transmitted without your prior explicit consent.

How do we use cookies?
LIPOR may use cookies on its websites, in order to improve the quality of its service, the features available and the user experience, but they are not used for profiling. For some cookies, we may need your consent.

Changes to the Privacy Policy
LIPOR reserves the right to, at any time, adjust or revise this policy, and these adjustments or revisions shall be duly communicated and disclosed on its institutional website.
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